Bienvenido
Conditions of Participation in the Dorint Bonus Programme
I. Scope and operator of the Dorint Bonus Programme
II. Conditions of Participation in the Dorint Bonus Programme
1. Participation and status of participants
2. Acquiring Dorint bonus points
3. Redeeming Dorint bonus points
III. Further provisions for the Dorint Bonus Programme
1. Ending participation
2. Programme changes
3. Applicable law
I. Scope and operator of the Dorint Bonus Programme
The Dorint Bonus Programme is operated by Neue Dorint GmbH, Aachener Strasse 1051, 50858 Köln (
As participants in the Dorint Bonus Programme, all Dorint Card holders (hereinafter also referred to as “Participants”) have the opportunity, in the course of overnight stays at hotels participating in the Dorint Bonus Programme, to collect Dorint bonus points which they can redeem in exchange for overnight stay premiums or premium gifts, or which they can donate to a charitable cause. In addition, all Dorint Card holders enjoy special privileges while staying in any of the participating hotels, in accordance with the holders’ respective membership status. Unless expressly stated to the contrary, these Conditions of Participation apply to all Dorint Card holders, irrespective of their membership status (Dorint Card Basic or Premium).
The Hotels and Resorts participating in the Dorint Bonus Programme are indicated on the Dorint website at www.dorint.com. Participants can also request this information by phone from the Dorint Card Service Center on +49 221 48567-222.
II. Conditions of Participation in the Dorint Bonus Programme
1. Participation and status of participants
1.1 Only individual and natural persons aged 18 years or over are eligible to participate in the Dorint Bonus Programme. Companies, juristic persons, other organisations and groups, and the staff either of Dorint or of companies associated with Dorint are not entitled to participate. Multiple registrations of individual persons are not permissible. No legal entitlement exists to participation in the Dorint Bonus Programme.
1.2 Participation in the Dorint Bonus Programme is free-of-charge and shall begin when application has been made by the participant and confirmation of registration is made by Dorint. Upon receiving the properly completed application form and official confirmation of registration being given, Dorint shall send the participant his/her Dorint Card by post. The Dorint Card is not transferrable and shall remain the property of Dorint. Participants must inform Dorint immediately in the event of their Dorint Card being lost. Dorint will issue the respective participant with a substitute card on request.
1.3 The status of a participant is determined by the amount of turnover and/or the number of overnight stays he/she generates in the participating hotels. No minimum turnover is required for acquisition of the Dorint Card with Basic status. The Dorint Card Premium is awarded to a participant if and when he/she has generated, in the space of one calendar year, at least 50 overnight stays or a turnover of at least € 10,000 in the participating hotels. Status-relevant turnover is only that for which the participant is also awarded Dorint bonus points. Any holder of a Dorint Card Premium who has, for two successive calendar years, failed to generate the aforementioned minimum turnover and/or minimum number of overnight stays, will be issued in the following year with a Dorint Card with Basic status.
2. Acquiring Dorint bonus points
2.1 Collecting Dorint bonus points is possible as soon as participation begins. In order to have Dorint bonus points credited to them for overnight stays, participants must quote the card number stamped on their Dorint Card when making their room reservations and show their card when checking in and checking out. The subsequent or retroactive crediting of Dorint bonus points is only possible within a period of two months after the end of any respective stay. For this to be done, the participant must send Dorint a copy of his/her bill for the stay in question, requesting that the bonus points be subsequently or retroactively credited. The copy of the hotel bill shall be sent by post to the following address: Dorint Hotels & Resorts,
2.2 For every euro of turnover he/she generates in the course of overnight stays at the participating hotels and personally settles when checking out, the participant shall be awarded 3 Dorint bonus points. In addition to turnover generated by overnight stays, turnover on food and drinks and additional services shall also be taken into account. Foreign currencies shall be converted internally on the basis of the respective current exchange rate and rounded up or down in compliance with standard bookkeeping practice.
2.3 No Dorint bonus points shall be awarded to participants for:
a) services booked by a tour operator or intermediary and for which the participant has
received a voucher from the tour operator or intermediary;
b) overnight stays billed at special rates, such as special rates for travel agents or tour
operators, (airline) crews, etc.;
c) any turnover, including overnight stays, generated in the course and context of
conferences, events, or group bookings;
d) any overnight stay premiums and/or hotel services gained using Dorint bonus points;
e) the acquisition of vouchers and the utilisation of services for which payment is made by
voucher;
f) overnight stays related to “owner” coupons.
If a participant is awarded miles / points as part of a frequent flyer programme for his/her stay in the participating hotels, then no parallel Dorint bonus points may be simultaneously credited.
2.4 Participants are not permitted to cede, delegate, or pledge their Dorint bonus points and privileges to other participants in the Dorint Bonus Programme or to any third party.
2.5 Dorint shall administer participants’ bonus point accounts in a central database. Participants can check the current balance of their accumulated Dorint bonus points at any time, either by phoning the Dorint Card Service Center on +49 221 48567-222, or online on the Dorint Bonus Programme web pages.
3. Redeeming Dorint bonus points
3.1 Dorint bonus points can only be redeemed in exchange for overnight stay premiums or for such premium gifts as are listed either on the Dorint website or are highlighted in special-issue Dorint Bonus Programme publications. Alternatively, participants can also opt to donate their Dorint bonus points to Dorint’s charity partner, the Deutsche Kinderschutzbund Bundesverband e. V. child welfare project. Charitable donation receipts will not be issued.
3.2 The premium gifts and charitable donations can be claimed from Dorint either by phone, in writing, by fax, by e-mail, or online via the Dorint Bonus Programme web pages. In all cases, the name of the Dorint Card holder and the card number are required. Overnight stay premiums may only be booked by phone or in writing from the
3.3 Premium services, whether in the form of premium gifts or overnight stay premiums, are all subject to availability at the time they are ordered. In all cases where the desired premium is not available, Dorint will immediately inform the participant, offering him/her an alternative.
3.4 Accumulated Dorint bonus points are valid for a period of 24 months from the date of their acquisition. Dorint bonus points not redeemed within this period shall be forfeited without compensation at the end of the succeeding quarter. The quarter in which they were collected shall be decisive with regard to forfeited Dorint bonus points, and not the exact date of their accreditation.
3.5 The conversion of Dorint bonus points into an equivalent monetary value, or the payment and/or settlement of them in cash are excluded. The exchange or return of Dorint premium services is only possible within limitations: premium gifts are entirely non-returnable; in the event of an overnight stay premium being already booked but not claimed and/or redeemed, the respective bonus points value can only then be retroactively re-credited to the participant’s account if and when the Dorint Card holder has communicated his/her cancellation of the overnight stay premium to the Dorint Card Service Center within the specified cancellation deadlines required by the participating hotels. Belated cancellation shall lead to the accumulated Dorint bonus points being forfeited without substitution. The sole addressee for the cancellation of overnight stay premiums is the
3.6 A limited number of rooms is available for the overnight stay premiums. The redemption of overnight stay premiums is therefore only possible on request and subject to availability and to prior confirmation of booking being received. The overnight stay premiums apply for the participating hotels and include accommodation in a double or single room including breakfast (for a maximum of 2 persons).
III. Further provisions for the Dorint Bonus Programme
1. Ending participation
1.1 Termination and/or withdrawal of participation in the Dorint Bonus Programme may be effected by either party without either notice or reason requiring to be given. Participants may submit their termination and/or withdrawal by letter addressed to: Dorint Hotels & Resorts, Dorint Card Service Center, Aachener Strasse 1051, 50858 Köln, Germany, by e-mail to dorintcard@dorint.com or by fax to +49 221 48567-148.
1.2 In the event of termination and/or withdrawal of participation in the Dorint Bonus Programme, bonus points not yet redeemed shall be forfeited without compensation. Dorint bonus points may not be transferred to another participant’s account (whether already in existence or newly opened).
1.3 In the event of the death of a Dorint Card holder, his/her participation in the Dorint Bonus Programme shall cease. In such an event, whatever Dorint point balance may still exist shall be donated to the Dorint child welfare charity partner, the Deutsche Kinderschutzbund Bundesverband e. V.
1.4 In the event of no account movements taking place on a participant’s account for a period of 24 months, his/her participation in the Dorint Bonus Programme shall cease at the end of the following quarter without official notice of termination being required.
1.5 Dorint reserves the right to end the Dorint Bonus Programme or to replace it with another programme at any time without specifying its reasons for so doing. The termination or replacement of the programme does not entitle participants to any claim for compensation. Provisions equivalent to those of Article III., 1.2, shall apply with regard to any remaining Dorint bonus point balance on the participant’s account at the time of termination.
2. Programme changes
Dorint reserves the right to make changes or amendments to the Dorint Bonus Programme, the premiums contained therein and the relevant conditions of participation at any time, whereby Dorint shall give commensurate consideration to the interests of the participants. The changes or amendments shall be deemed to have the approval of the participants and shall become an integral part of this contract unless any participant shall file written objection with Dorint within one month of notification thereof being made.
3. Applicable law
The law of the Federal Republic of Germany shall exclusively apply.
Correct on: 1 April 2009
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